THESE TERMS OF SERVICE APPLY TO SERVICES ORDERED
FROM
ON-SITE TECH SUPPORT
TERMS AND CONDITIONS:
On-site Tech Support will make every reasonable effort to
repair your computers and/or networks and you must make every
reasonable effort to facilitate such work.
Including, but not limited to:
- Backing up your own data or requesting On-site Tech Support
to do so for additional charges
- Provide full access to the computer(s) and/or peripheral(s)
to be serviced
- electrical power
- Operating System disc and Key Code must be available at
the time of service.
- Password(s) for operating systems(s) and/or ISP must be
available at the time of service.
CHANGES, CANCELLATIONS AND REFUNDS:
To change your order you must contact On-site Tech Support
at 619-252-3462.
You may cancel your order if you give On-site Tech Support
at least 12 hours notice prior to the scheduled performance
of services. Cancellations must be completed by calling 619-252-3462.
If you are not satisfied with your service: Please call 619-252-3462
for resolution. We stand behind our On-site Service for 30
days. If there is a problem with the service we provided and
you notify us within the stated time period, we will work
to remedy your problem quickly and at no additional cost.
FOR ON-SITE SERVICES PROVIDED IN CALIFORNIA:
An estimate as required (Section 9844 of the California Business
and Professions Code) for repairs shall be given to the customer
by On-site Tech Support in writing, and On-site Tech Support
may not charge for work done or parts supplied in excess of
the estimate without prior consent of the customer. Where
provided in writing, On-site Tech Support may charge a reasonable
fee for services provided in determining the nature of the
malfunction in preparation of a written estimate for repair.
For information contact the Bureau of Electronic and appliance
Repair, Department of Consumer Affairs, Sacramento 95814.
|
