RMS is a preventative maintenance plan to keep your computer systems running like the day you purchased them. We created the RMS because our clients were paying us to bring their systems back from a critical situation, often costing much more than if the computer systems were properly maintained.
RMS also provides direct access to our helpdesk where our technicians solve up to 70% of all technical support issues remotely! Our quick response coupled with a comprehensive preventative maintenance plan will dramatically improve productivity and reduce your overall investment in computer-related services.
On-site Tech Support includes comprehensive monitoring of your servers and network-based equipment, and provides a maintenance schedule to keep your team productive. Our server maintenance leverages the tools and expertise of our entire company and places that expertise directly in your server room.
On-site Tech Support keeps yours servers, workstations, laptops and all network equipment optimized and secure by performing daily, weekly and monthly maintenance.
- Asset Management - Complete hardware, software and user security audit
- Backup / Disaster Recovery* – Manage existing backup solution
- Real-Time Monitoring – Monitor all Windows Event Logs, network devices
- Security Management* – Remove and prevent anti-virus, anti-spyware security solution
- Microsoft Updates – Install and manage all Microsoft Updates
- Disk Defragmentation - Perform hard disk maintenance on a scheduled basis
- Unlimited Remote Tech Support - Direct access to our helpdesk for immediate support
- Executive Reports – Weekly, monthly and quarterly reports keep you informed
The RMS management software will monitor all of your computer systems in real-time and provides our office with remote access to your network. When a problem is discovered, the management software can resolve the problem automatically or if the problem persists, the software will notify our support team for further action.
The RMS management software may appear as a small icon in the Windows system tray. When you need assistance, simply double-click on the icon submit a trouble ticket to our Support team. You may also call our office and request immediate support. You and our support team can interact in real-time to diagnose and resolve issues quickly without our technicians physically visiting the desktop. This process takes minutes and we’re confident you won’t find such easy, reliable and timely service in San Diego.
Your total satisfaction is guaranteed. We will give you a FREE 30 day trial including a network health audit. If at any time you are not completely satisfied with our RMS service, you can exit the relationship. No strings attached. In fact, we’ll even help you make the transition. That’s how confident we know you will be delighted with our service.
