| Many system administration and technical support
tasks can be performed directly on your PCs and servers
without the presence of an on-site technician being
necessary.
Advantages
Better support - "virtual techs" eliminate
the difficulties associated with users having to explain
what they see on their screens over the phone. Faster
problem resultion results from enchanced availability
and less scheduling conflicts. Problems are often resolved
immediately! Remote desktop management takes away the
step of driving to your location and helps reduce your
support costs. Scheduled system maintenance such as
software & virus definition updates, backup processes,
etc. can be done in a more timely fashion keeping your
systems out of harm's way.
Setup
Setup of this service requires installation of software
on each PC and server computer that needs to be made
accessible. Firewall configuration changes may also
need be made to allow incoming packets on certain ports
to come through. Programs
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