Unlimited Support | Fixed Cost | Proactive Service | Fast Response
We’ve developed a powerful suite of essential yet affordable managed services including network, server and workstation support plans to give our clients everything they need to compete in today’s technology-driven business environment. Small Business owners can now prevent system downtime, stop virus and spyware infections, monitor employee Internet use and have unlimited access to our new helpdesk for a single, low monthly price!
OnePlan Network Monitoring
OnePlan is a unique service that keeps your computer systems available so you can focus on your growing business. Our team of certified technicians will monitor your computer systems around-the-clock to prevent unscheduled downtime and catastrophic failures. OnePlan provides your employees with unlimited, remote technical support. Using remote support services, our technicians will troubleshoot, diagnose and resolve many common computer problems in just minutes.
Our specialized device monitoring software allows us to configure your critical network systems (e.g. e-mail, servers, backup applications, critical virus detection, etc.) to proactively alert the OTS Support Center in case of a failure or potential problem with your network. In the event a problem is detected, we will immediately take corrective action remotely – providing an essential tool to ensure network reliability and availability. Moreover, our service is a great supplement to your on-site engineer when he or she is not scheduled on-site or during off-hours.
Remote network monitoring can save you time and money by allowing us to identify network problems before they occur. In fact, many problems can be resolved quickly by our remote Help Desk, which allows you to reserve on-site support hours for only the most serious network problems.
Features:
- Continuous device monitoring of critical network systems (servers, firewalls, e-mail, WWW, etc.)
- Proactive Network and Systems Management alerts sent to the OTS Technical Support Center
- Real-Time Network Monitoring 24/7/365
- Network Assessment and Inventory
- Microsoft Patch Management
- Spyware/Virus Protection and Prevention
- Unlimited Remote Technical Support
- Scheduled Executive Reports
Call 866-220-0709 for more information.
Managed Security Service
Our Managed Security Service helps protect your entire network from intrusions and attacks. Our systems continuously monitor your firewall, implement recommended security policies, maintain your user access lists, set thresholds and limits, provide monthly reporting, and help eliminate hackers and unwanted visitors through our intrusion detection techniques.
- Constant monitoring of your SonicWALL firewall for viruses, hackers, spyware and network attacks
- Enforcement of remote access policies
- Restricted access measures (e.g. to block access to gambling or pornography sites)
- Quarterly proactive network intrusion scans
Call 866-220-0709 for more information.
Remote Data Backup
Our fully automated remote backup service provides the ability to back up full disk images of your critical systems remotely and securely to our SAS 70 Type II compliant colocation facility over the Internet. Featuring automatic data compression and secure data encryption, our Remote Data Backup service helps to ensure that your network data remains available even if a catastrophic failure occurs. OTS Remote Data Backup system includes a secure external hard-drive or NAS for on-site backup.
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| Remote data backup software capable of archiving PC or Macintosh workstations in compressed storage increments of up to 500 Gigabytes |  |
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| Incremental backup storage of 2 versions of trailing data | |
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| Runs automatically, unattended 7 days per week | |
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| Installation included | |
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| Two level tapeless protection (on-site and off-site backup) included | |
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Call 866-220-0709 for more information.
Managed Exchange Email Hosting
OTS provides Microsoft Exchange e-mail hosting for clients who don’t wish to make the investment in their own Microsoft Exchange server infrastructure. Located in our carrier grade data center, our clustered and redundant Microsoft Exchange servers provide the horsepower and peace of mind to support your organization’s messaging needs.
Hosting e-mail doesn’t mean you have to sacrifice features either! Our business grade e-mail hosting services provide each of your users with a mailbox, contact list, task lists, and private and public calendar access — all accessible from a full version of Microsoft Outlook or via any Web browser utilizing Microsoft’s Outlook Web Access (OWA).
Call 866-220-0709 for more information.
Managed Anti-Spam Service
OTS provides your entire organization anti-SPAM e-mail message filtering seamlessly and easily from a hosted, central environment that has state-of-the-art SPAM detection capabilities. Our technology will allow you to manage your communication policies from one central location and will help ensure that only e-mail messages that your users want to see get through. Best of all, since the OTS Managed Anti-SPAM Service is 100% hosted, there’s absolutely no hardware or software to purchase or install. And we handle all the maintenance for you!
Your network doesn’t take the hits, we do — One of the best features of our hosted anti-SPAM service is that your network resources are spared the constant barrage of incoming spam messages. Since we filter SPAM out before it ever reaches your network, our anti-SPAM service helps ensure that your network performance stays high and that your users stay productive.
- Web based interface for users to manage junk e-mail, white lists and block lists
- Daily e-mails of all quarantined e-mail sent to each user
- No compatibility issues with different operating systems
- OTS E-mail Bagging Service (EBS) included
- No server hardware or software purchase required
- Easily add users as you grow
Electronic mail redundancy and store-and-forward delivery in the case your primary e-mail server fails. Since incoming e-mail never stops, the OTS E-mail Bagging Service (EBS) protects your organization’s e-mail from being returned to senders and helps ensure that e-mail messages are not lost in the event of a failure of your mail server.
If an outage is detected, the OTS EBS service immediately redirects your incoming e-mails to our mail backup systems where they are maintained in a queue until your mail server is restored, at which point all stored messages are automatically transmitted to your mail server (EBS provides up to 5 days and 10 Gigabytes of electronic mail store and forward capability for a single domain). Until your server is back up and running, users are able to access email via web interface so work can continue, even though the server is down.
Call 866-220-0709 for more information.
