Archive for the ‘Workstations’ Category

Windows 7 as a File Server – Why We Won’t Do It.

Wednesday, March 21st, 2012

Over the years we have had many smaller clients that don’t want to spend the money to invest in a true server and want to use XP Pro or Windows 7 Pro as a file server.  Although we strongly recommended against it, a few insisted.  Since they were under contract, we were obligated to service and support the “server” and encountered many problems.  None of those clients are still with us (by our choice).

For anyone out there with clients considering doing this, I have put together several reasons why we do not recommend/support this scenario.

  1. Windows 7 is a consumer OS. Windows server is a server OS. 
    1. A server OS is supposed to be up 24/7. A consumer OS is not.
    2. IIS will on Windows 7 only allow 10 concurrent connections and 20 connections for file shares.  While this is more than enough for most small offices, what we have found is that Windows 7 holds onto the connection and eventually users can’t connect. 

 

  1. Hardware – there are the following differences (some of these are related to motherboard support which is tied to these processors): 
    1. Higher chip validation (i.e. testing) 
    2. Multi-processor support
    3. Support for more error resistant hardware (ECC memory, battery backed controllers) 
    4. Redundant BIOS images in case of corruption/failure 
    5. Support for larger amounts of memory (many many more RAM slots)
    6. etc. 
    7. Server CPUs are usually the very highest quality chips out of a batch… they handle the stresses and constant operation of a server environment better than desktop CPUs.
    8. Permissions – Permissions are rules associated with objects on a computer or network, such as files and folders. Permissions determine whether you can access an object and what you can do with it. For example, you might have access to a document on a shared folder on a network. And even though you can read the document, you might not have permissions to make changes to it. System administrators and people with administrator accounts on computers can assign permissions to individual users or groups.
      1. If you need to setup permissions for users to have different levels of access to different files, stop now.  While it is technically possible, it is a PITA to maintain.  Google “windows 7 permissions problem” and you will see 26,000 entries. 
      2. Someone is going to use it as a workstation.  Typically with a server OS, people are scared of it and will not touch it, however a file server running Windows 7 is just like every other machine in the office.  When the customer adds an additional user, or one of the other PC’s in the office goes down, invariably they think “They can use the file server.  It has Windows 7, what could go wrong?”

There are a lot of people that will tell you that Windows7 is fine for a file server.  There are also a lot of people that will tell you to use any number of a variety of Linux OS’s, or to just get a NAS, and while those are viable options for some, we cannot recommend it because we can’t efficiently support it. 

OnePlan Managed Services – How To Submit a Trouble Ticket.

Saturday, October 8th, 2011

On-site Tech Support provides OnePlan Managed services for all of our clients. This includes a trouble ticketing system. The instructions and video below will explain how to submit a trouble ticket if your computer is misbehaving.

  1. Check your email for your login information.
  2. Double click the OTS logo in the corner by the clock. This will open a web browser to the login page.
  3. In the top menu click the New Service Ticket button.
    • Please put something relevant and informative in the Summary field. “Computer Problem” is not relevant and informative. “Outlook is not sending email” is a relevant and informative Summary.
    • Enter as much as you can in the notes field that will help us diagnose and fix the issue. Poor or few notes delays the process by us having to call you for more information that you could have put in the notes field to begin with.
    • If you have any questions about what information to put in the ticket, click the link in the yellow bar at the top of the screen. There are very detailed instructions there.

If you need to add more information to the ticket, please click on the “View Tickets” tab at the top and add the information to the correct ticket. DO NOT SUBMIT A SECOND TICKET TO UPDATE AN EXISTING TICKET.

How to Disable the Spam(Junk) Filter in Outlook 2007

Friday, April 15th, 2011

Many of you have Outlook 2007 and have a folder called Junk Email. For some strange reason, alot of your good email gets lost in there and you can’t figure out why. It’s because the Junk Email filter in Outlook is horrible. For our OnePlan Managed Service clients, we provide email spam/virus/phishing/junk filter as a part of their monthly service. Their email gets filtered “in the cloud” before it hits their servers. By filtering it “in the cloud” we eliminate up to 90% of the email that is delivered to the client server, thereby reducing wear-and-tear, increasing the potential lifespan of the server, and reducing IT support issues dramatically.

For our clients, we disable the Outlook Junk filter because there is no need for it. Here’s how to do it.

  1. In Outlook, go to Tools>Options
  2. At the top you will see a button that says “Junk Email”, click it
  3. In the popup window, select “No Automatic Filtering”
  4. Click OK
  5. Click OK

Here is a video showing the steps.

If this video is too small you can click here for a larger one.