On-Site Tech Support » Windows 7 http://www.on-sitetechsupport.com IT Support for your Business Tue, 24 Jan 2012 21:04:53 +0000 en hourly 1 http://wordpress.org/?v=3.3 OnePlan Managed Services – How To Submit a Trouble Ticket. http://www.on-sitetechsupport.com/news/oneplan-managed-services-how-to-submit-a-trouble-ticket/ http://www.on-sitetechsupport.com/news/oneplan-managed-services-how-to-submit-a-trouble-ticket/#comments Sat, 08 Oct 2011 16:47:20 +0000 Scott Smeltzer http://www.on-sitetechsupport.com/?p=740 On-site Tech Support provides OnePlan Managed services for all of our clients. This includes a trouble ticketing system. The instructions and video below will explain how to submit a trouble ticket if your computer is misbehaving.

  1. Check your email for your login information.
  2. Double click the OTS logo in the corner by the clock. This will open a web browser to the login page.
  3. In the top menu click the New Service Ticket button.
    • Please put something relevant and informative in the Summary field. “Computer Problem” is not relevant and informative. “Outlook is not sending email” is a relevant and informative Summary.
    • Enter as much as you can in the notes field that will help us diagnose and fix the issue. Poor or few notes delays the process by us having to call you for more information that you could have put in the notes field to begin with.
    • If you have any questions about what information to put in the ticket, click the link in the yellow bar at the top of the screen. There are very detailed instructions there.

If you need to add more information to the ticket, please click on the “View Tickets” tab at the top and add the information to the correct ticket. DO NOT SUBMIT A SECOND TICKET TO UPDATE AN EXISTING TICKET.

]]> http://www.on-sitetechsupport.com/news/oneplan-managed-services-how-to-submit-a-trouble-ticket/feed/ 0 Get Rid of Unwanted Startup Items with Kaseya http://www.on-sitetechsupport.com/news/get-rid-of-unwanted-startup-items-with-kaseya/ http://www.on-sitetechsupport.com/news/get-rid-of-unwanted-startup-items-with-kaseya/#comments Wed, 08 Dec 2010 23:36:49 +0000 Scott Smeltzer http://www.on-sitetechsupport.com/?p=659 Why do software companies think their software is the sole reason your computer exists? No matter how often you clean out your start-up tasks, software companies always put their stuff back in there.

It’s even worse with client machines. Most clients don’t have any idea how many items run at start-up, all they know is that their computer is slow. The following script is one that I created to clean all that up.

This is part 1 of my 12 step “Monthly Cleanup/Tuneup” script that I run on all client machines. Over the nex few weeks (sooner if I get positive feedback from you all) I will be posting each step of the script and at the end I will post the master “Monthly Cleanup/Tuneup” script that will put all of these little gems together for an automated cleaning. I run this monthly for all of my clients but you can run it as often as you wish.

<?xml version=”1.0″ encoding=”utf-8″?>
<ScriptExport xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance” xmlns:xsd=”http://www.w3.org/2001/XMLSchema” xmlns=”http://www.kaseya.com/vsa/2008/12/Scripting”>
  <Procedure name=”Cleanup Startup Tasks” treePres=”3″>
    <Body description=”Removes all BS items from start up.&#xD;&#xA;”>
      <If description=”">
        <Condition name=”True” />
        <Then>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\iTunesHelper” />
          </Statement>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Quicktime Task” />
          </Statement>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true” osType=”Windows”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\GrooveMonitor” />
          </Statement>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true” osType=”Windows”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Adobe Reader Speed Launcher” />
          </Statement>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true” osType=”Windows”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\RoxWatchTray” />
          </Statement>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true” osType=”Windows”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\SunJavaUpdateSched” />
          </Statement>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true” osType=”Windows”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\TkBellExe” />
          </Statement>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true” osType=”Windows”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Adobe ARM” />
          </Statement>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true” osType=”Windows”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\BCSSync” />
          </Statement>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true” osType=”Windows”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Acrobat Assistant 8.0″ />
          </Statement>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true” osType=”Windows”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\SearchSettings” />
          </Statement>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true” osType=”Windows”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\NeroFilterCheck” />
          </Statement>
          <Statement description=”Delete the specified registry value – Regedit displays keys as folders and values as documents.” name=”DeleteRegistryValue” continueOnFail=”true” osType=”Windows”>
            <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AppleSyncNotifier” />
          </Statement>
        </Then>
      </If>
    </Body>
  </Procedure>
</ScriptExport>

You can also download the XML file here. (Right click and “Save As”)

]]> http://www.on-sitetechsupport.com/news/get-rid-of-unwanted-startup-items-with-kaseya/feed/ 0 Disable or Uninstall Business Contact Manager with Kaseya http://www.on-sitetechsupport.com/news/disable-or-uninstall-business-contact-manager-with-kaseya/ http://www.on-sitetechsupport.com/news/disable-or-uninstall-business-contact-manager-with-kaseya/#comments Sat, 25 Sep 2010 03:01:30 +0000 Scott Smeltzer http://www.on-sitetechsupport.com/?p=565 Business contact manager is a huge pain in the butt and I have yet to meet anyone who uses it.  Recently we had a client that needed to roll out 23 new computers but they all had Business Contact Manager installed on them.  We used this Kaseya script to uninstall it. 

This will only remove the application not all the associated applications (ie SQL Express).

 
  <?xml version=”1.0″ encoding=”utf-8″ ?>
- <ScriptExport xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance” xmlns:xsd=”http://www.w3.org/2001/XMLSchema” xmlns=”http://www.kaseya.com/vsa/2008/12/Scripting“>
- <Procedure name=”Uninstall BCM for Outlook 2007” treePres=”3“>
- <Body description=”Remove Business Contact Manager for Outlook 2007. This will only remove the application not all the associated applications (ie SQL Express).“>
- <If description=”Remove Business Contact Manager for Outlook 2007. This will only remove the application not all the associated applications (ie SQL Express).“>
- <Condition name=”TestRegistryKey“>
  <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{B32C4059-6E7A-41EF-AD20-56DF1872B923}” />
  <Parameter xsi:type=”EnumParameter” name=”Condition” value=”Exists” />
  </Condition>
- <Then>
  <Statement description=” ” name=”UseCredential” continueOnFail=”false” />
- <Statement description=” ” name=”ExecuteFile” continueOnFail=”false“>
  <Parameter xsi:type=”StringParameter” name=”Path” value=”msiexec.exe” />
  <Parameter xsi:type=”StringParameter” name=”Arguments” value=”/x{B32C4059-6E7A-41EF-AD20-56DF1872B923} /qn” />
  <Parameter xsi:type=”EnumParameter” name=”ExecuteAccount” value=”User” />
  <Parameter xsi:type=”BooleanParameter” name=”WaitComplete” value=”True” />
  </Statement>
- <Statement description=”” name=”WriteScriptLogEntry” continueOnFail=”false“>
  <Parameter xsi:type=”StringParameter” name=”Comment” value=”Business Contact Manager for Outlook 2007 has been removed” />
  </Statement>
  </Then>
- <Else>
- <Statement description=”” name=”WriteScriptLogEntry“>
  <Parameter xsi:type=”StringParameter” name=”Comment” value=”Business Contact Manager for Outlook 2007 not installed on this system” />
  </Statement>
  </Else>
  </If>
  </Body>
  </Procedure>
 
  </ScriptExport>
 
If you would prefer to disable it instead of uninstall it you can use this script instead. 
 
  <?xml version=”1.0″ encoding=”utf-8″ ?>
- <ScriptExport xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance” xmlns:xsd=”http://www.w3.org/2001/XMLSchema” xmlns=”http://www.kaseya.com/vsa/2008/12/Scripting“>
- <Procedure name=”Disable BCM for Outlook 2007” treePres=”3“>
- <Body description=”Disable Business Contact Manager for Outlook 2007. This will only disable the application not all the associated applications (ie SQL Express).“>
- <If description=”Disable Business Contact Manager for Outlook 2007. This will only disable the application not all the associated applications (ie SQL Express).“>
- <Condition name=”TestRegistryKey“>
  <Parameter xsi:type=”StringParameter” name=”Path” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddIn.Connect.1” />
  <Parameter xsi:type=”EnumParameter” name=”Condition” value=”Exists” />
  </Condition>
+ <Then>
  <Statement description=”” name=”UseCredential” continueOnFail=”false” />
- <Statement description=”Set the specified registry value – Regedit displays keys as folders and values as documents.” name=”SetRegistryValue” continueOnFail=”false“>
  <Parameter xsi:type=”StringParameter” name=”RegistryPath” value=”HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddIn.Connect.1\LoadBehavior” />
  <Parameter xsi:type=”StringParameter” name=”Value” value=”1” />
  <Parameter xsi:type=”EnumParameter” name=”DataType” value=”Integer” />
  </Statement>
- <Statement description=”” name=”WriteScriptLogEntry” continueOnFail=”false“>
  <Parameter xsi:type=”StringParameter” name=”Comment” value=”Business Contact Manager for Outlook 2007 has been disabled” />
  </Statement>
  </Then>
- <Else>
- <Statement description=”” name=”WriteScriptLogEntry“>
  <Parameter xsi:type=”StringParameter” name=”Comment” value=”Business Contact Manager for Outlook 2007 not installed on this system” />
  </Statement>
  </Else>
  </If>
  </Body>
  </Procedure>
  </ScriptExport>
]]> http://www.on-sitetechsupport.com/news/disable-or-uninstall-business-contact-manager-with-kaseya/feed/ 0 How OnePlan Saved my customer $30,000 http://www.on-sitetechsupport.com/news/how-kaseya-saved-my-customer-30000/ http://www.on-sitetechsupport.com/news/how-kaseya-saved-my-customer-30000/#comments Mon, 14 Jun 2010 22:34:15 +0000 Scott Smeltzer http://www.on-sitetechsupport.com/?p=547 It was a typical Monday, working in the office when I got a call from a contract customer.  She said that one of their high level employees was going to be termintated that afternoon and wanted me to come into the office the next day to change the passwords and lock the computers.  She said he wasn’t in the office so it wasn’t a rush.  I knew this employee had a company laptop so using the Live Connect function of Kaseya2 I clicked on the laptop to see what he was doing.  At first he was trying to access his 401K, then he started researching how to transfer his 401K, so at that point I had a good idea that he knew he was going to be fired.   The next thing he did was open his email and then open the company customer database. 

I knew this wasn’t going to be good.   There were over 75,000 customers in that database and he was trying to email them to his hotmail account.  Since i was a bit late to the game, I watched and waited until the email came in to the hotmail account and then went to work.  I already had the VNC window open, so when I saw a lull in activity I deleted the email, emptied the recycle bin and logged out of the hotmail account. 

Next I used one of the great features of K2 Live Connect – Remote Command Shell.  It gives a remote command shell without the user being aware of anything.  I changed all the passwords on the laptop and used the remote shutdown script in the Agent Procedures. 

Of course he tried to log back in, but since I changed thepasswords, his efforts were foiled! (it seems like an appropriate word) 

As of now we still do not have the laptop back, but the email has been deleted and as an added measure, I scheduled an automatic reboot every 7 minutes when the machine is on.

]]> http://www.on-sitetechsupport.com/news/how-kaseya-saved-my-customer-30000/feed/ 0 Change DNS and WINS via Kaseya Script http://www.on-sitetechsupport.com/news/change-dns-and-wins-via-kaseya-script/ http://www.on-sitetechsupport.com/news/change-dns-and-wins-via-kaseya-script/#comments Fri, 09 Apr 2010 02:03:09 +0000 Scott Smeltzer http://www.on-sitetechsupport.com/?p=515 Today we phased out an older server and promoted a newer one to DC. Typically this is no problem. Once it’s complete, reboot all the workstations and they will find the new DHCP/DNS server automatically. In our case, all o f the workstations were statically assigned. Since I didn’t want to have to touch 60+ workstations, I wrote this Kaseya Script to take care of it for me.

Script Name: Change DNS
Script Description: Sets primary DNS on Local Area Connection to X.X.X.X
Sets secondary DNS on Local Area Connection to X.X.X.X
Sets WINS on Local Area Connection to X.X.X.X

IF True
THEN
   Execute Shell Command
     Parameter 1 : netsh int ip set dns “Local Area Connection” static 192.168.0.242 index=1
     Parameter 2 : 1
         OS Type : 0
   Execute Shell Command
     Parameter 1 : netsh int ip set dns “Local Area Connection” static 192.168.0.240 index=2
     Parameter 2 : 1
         OS Type : 0
   Execute Shell Command
     Parameter 1 : netsh int ip set wins “Local Area Connection” static 192.168.0.242
     Parameter 2 : 1
         OS Type : 0
ELSE

All we needed to do was change the DNS and WINS servers, but if you need to either change them from static to DHCP, or change the static IP (one machine at a time please), here are 2 more scripts.

Script Name: Enable DHCP
Script Description: Enables DHCP on the local area connection

IF True
THEN
Execute Shell Command
Parameter 1 : netsh int ip set dns name = “Local Area Connection” source = dhcp
Parameter 2 : 1
OS Type : 0
Execute Shell Command
Parameter 1 : netsh int ip set address name = “Local Area Connection” source = dhcp
Parameter 2 : 1
OS Type : 0
Execute Shell Command
Parameter 1 : netsh int ip set wins name = “Local Area Connection” source = dhcp
Parameter 2 : 1
OS Type : 0
ELSE

Here is one to set static IP, subnet, gateway, DNS and WINS.

Script Name: Set Static IP
Script Description: Sets static IP, subnet and gateway on the local area connection.  The first address is your IP, the second is the subnet and the third is the gateway.
In this script it sets

IP=192.168.1.23
Subnet=255.255.255.0
Gateway=192.168.1.1
DNS=192.168.1.242
WINS=192.168.1.242

IF True
THEN
Execute Shell Command
Parameter 1 : netsh int ip set address “Local Area Connection” static 192.168.1.23 255.255.255.0 192.168.1.1
Parameter 2 : 1
OS Type : 0
Execute Shell Command
Parameter 1 : netsh int ip set dns “Local Area Connection” static 192.168.1.242 primary
Parameter 2 : 1
OS Type : 0
Execute Shell Command
Parameter 1 : netsh int ip set wins “Local Area Connection” static 192.168.0.240
Parameter 2 : 1
OS Type : 0
ELSE

Hope that helps.  Thanks for reading.

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