Archive for the ‘News’ Category

Not if, But When. Are You Prepared for Disaster?

Thursday, March 13th, 2014
  • 25% of PC’s will fail this year (Gartner Group)
  • 24% of companies said the experienced a full data disaster (Forrester Research)
  • 70% of small businesses that experience a major data loss go out of business within a year (PricewaterhouseCooper)

Is it worth the risk to be unprepared?

Call 619-717-8070 for a free evaluation of your backup and disaster recovery systems.

March Madness: More Than Just Basketball Madness, Network Madness!

Tuesday, March 11th, 2014

With the NCAA Tournament starting next week, businesses need to be aware of the bandwidth constraints.  This year, there are a lot of matchups during business hours and the NCAA is making more video streaming options available than ever before.

Check out this infographic showing the impact March Madness can have on your networks and productivity.

Key Points during March Madness:

  • Networks experience THREE TIMES more activity
  • 40% of companies experience network problems
  • Cloud Services (Office 365, SalesForce, etc.) WILL be affected by slow data transfer speeds because employees are streaming games
  • 7 out of 10 Google search results re: the tournament are laden with Malware and Viruses
  • $134 Million in lost productivity for American companies
March Madness Infographic on IT Networks

IT Network infographic of March Madness Impact.

Quote of the Day: Paul Coffey

Saturday, March 1st, 2014
“Nobody’s a natural. You work hard to get good and then work to get better. It’s hard to stay on top. ”  Paul Coffey

Disaster Recovery Questions, Do You Have The Answers?

Wednesday, February 5th, 2014

What’s worse than having a CEO and board of directors grill you about your disaster recovery plan? Not having one, especially AFTER a disaster.

  1. What is at risk if core applications go down for a day?, a week?, longer?
  2. What will happen to key data in the event of a disaster?
  3. How are you currently protecting facilities and applications?
  4. What was the scope of the last test of the recovery process?
  5. What were the results of our last full recovery test?
  6. What are the recovery time objectives?
  7. How is data going to be protected during the recovery process?
  8. Who are the key decision makers in the recovery process and do they know their roles?
  9. Does the recovery plan meet all compliance objectives?

If you don’t have the answers to these questions, call 619-717-8070.

 

4 More Reasons Not to Use Google Apps or Gmail for Business

Wednesday, February 5th, 2014

As if there weren’t enough reasons NOT to use Google Apps and Gmail, here are four more reasons, just in the past 2 weeks.

1.      Gmail And Google+ Go Down Across The World – TechCrunch

Jan 24, 2014 – Gmail is currently experiencing what appears to be a widespread outage, with reports coming in from Europe, the U.S., Canada, India and beyond that Google’s email service is down. As an added bonus, note that Google’s Site Reliability Engineering team, which makes sure Google services stay up, was doing an AMA on Reddit exactly when this happened.

2.      Gmail Glitch Caused Thousands Of Emails To Go To One Man’s Account – The Huffington Post

Jan. 24, 2014 – There’s an bug in Google search which is pointing users directly to the personal email address of a man in Fresno, CA. The address appears in a “Compose” window that pops up when the top search result for Gmail is clicked. “I’ve been getting thousands of no-subject, blank emails,” he says. “500 of them come every hour, I can’t stop them.”

3.      Google Apps users messages being incorrectly placed in their Trash, Spam, or other folders.

Feb. 3, 2014 – In an email sent from Google yesterday with the subject line: “Google Apps action required: Please check now for misfiled Gmail messages”, Google stated “We discovered an issue that resulted in some of your Google Apps townsendadvisers.com users’ messages being incorrectly placed in their Trash, Spam, or other folders. The issue affected users’ actions only in Gmail for iOS, Gmail in a mobile browser, and Gmail Offline.”

What happened

Between January 15 and January 21, 2014, an issue in Gmail caused some actions, such as deleting, reporting spam, starring, archiving, or moving to a folder, to be incorrectly applied to a different message than the message the user was viewing. As a result, some messages may be unintentionally located in your users’ Trash or Spam, or other folders.

Your affected users did receive a pop-up notification about the issue in their Gmail for iOS, Gmail in a mobile browser, and Gmail Offline within the last week. The notification text:

You may have been impacted by a recent issue in Gmail that inadvertently caused some actions (e.g. delete, report spam) taken while viewing a message to be applied to a different message. The issue occurred between January 15 and January 22 and is now fixed.

We encourage you to check your Trash and Spam folders before February 14, 2014 for any items you did not intend to delete or mark as spam and move them back to your inbox. We apologize for any inconvenience.

4.      Corporate accounts hosted on Gmail are being hacked. 

Between 1/14/2014 and 2/1/2014 I received about 12 of the following email from many different companies that we do business with, all of whom host their email on Gmail.

Subject: Very Important Document!!!

Body: Please view the document i uploaded for you using Google docs.

Click here just sign in with your email to view the document its very important.

Thank you.

The moral of the story, please don’t use Google Apps or Gmail for business purposes.  For help getting off Google Apps or Gmail, call 619-717-8070.

 

Computer too loud? Install a Water Cooler

Wednesday, September 25th, 2013

Computer too loud? Install a Water Cooler

Most people think that computers require fans and that fans make noise, so that is the way it is.

It doesn’t have to be.

Water has a high thermal conductivity, meaning it absorbs heat very easily—even more than air.  Water cooling works by running water over each of your components, transferring heat from each part to a radiator that dissipates the heat and keeps the water cool—almost exactly like your car’s radiator does. This lets you cool your processor, graphics card, and other hardware more effectively.  Water cooling is particularly useful for those that perform resource-intensive tasks like 3D rendering, AutoCAD, video editing and gaming.  While not completely silent, they are probably 90% quieter than the current fans you have now, and are significantly more efficient.

You may find articles that will teach you how to build your own water cooler because it is “better” than the Corsair Hydro Series, but I will say this: Do you really trust yourself to build something full of water and stick it inside your computer?

I have the Corsair 80 Series in my computer in my office and except for the fan in the power supply (that’s another discussion for another time), my computer is completely silent.  It is overclocked from 3.3 to 4.2 GHz and is running at 28 degrees Celsius.  Without the water cooler, this would be running about 80 degrees Celsius.  In Fahrenheit that is the difference between 82 degrees to 176 degrees.

You can find the Corsair 80 Series for around $100

If you really want to build it yourself, you will need:

  • Waterblock
  • Radiator
  • Fans
  • Reservoir
  • Pump
  • Fittings
  • Tubing
  • Coolant and additives
  • Instructions
  • a lot of luck

Total cost, $150-$300

For more information on getting a water cooler installed on your computer or all of your computers, call us at 619-717-8070.

 

 

 

SYSTEMS/NETWORK ENGINEER – FULL TIME POSITION

Monday, September 9th, 2013

9/9/2013

SYSTEMS/NETWORK ENGINEER – FULL TIME POSITION

We have an exciting opportunity for a Systems Engineer to support our small to mid- market customers LAN/WAN environments.  This is a significant opportunity to work for one of San Diego’s fastest growing IT companies in a highly visible role, where you will be rewarded with personal, professional and technical development while contributing to the long-term strategy of our systems offerings.

Responsibilities:

This resource is responsible for addressing customer support calls for IT related problems, providing call resolution, and managing client network infrastructures.  You will be responsible for day to day servicing of desktop level problems, administration of disaster recovery, network design and project implementations as well as server and network related support.   Responsibilities associated with this position include application support, integration, network administration, desktop troubleshooting, hardware/software procurement and installation, and asset/license management.

Job Duties Include:

  • Automating processes to reduce manual involvement
  • Configuring and utilizing monitoring tools to ensure high uptime
  • Proactively manage and setup client network infrastructures
  • Provide general LAN/ WAN administration tasks
  • Perform hardware and software evaluations and make recommendations
  • Perform application compatibility / interoperability testing / application packaging
  • Performance Tuning and Monitoring for the desktop and server environment
  • Develop and maintain documentation required to support the network infrastructure
  • Provide ad-hoc IT maintenance support, troubleshoot, monitor and resolve desktop PC and server issues remotely
  • Adjust and maintain backup and Disaster recovery
  • Identify system outages and ensure appropriate notifications are sent to customers
  • Support on call assignment as scheduled

Candidate must be able to travel within the San Diego area only, with potential for travel in southern California. Flexibility is a must.

Prerequisite Skills:

  • Candidate must have extensive experience with Labtech RMM
  • Candidate MUST be a highly organized and a motivated team player.
  • Candidate should have with 5-10 years’ experience in supporting Microsoft environment
  • Candidate must be well versed in Windows Server (through 2012)
  • Candidate must be well versed in Windows Workstation (through 8)
  • Candidate must be well versed in Exchange (through 2013)
  • Candidate must be well versed in Active Directory
  • Candidate should be well versed in supporting Office 365
  • Hands on experience of network infrastructure environment (ie LAN/ WAN)
  • Hands on experience with Microsoft Servers

 Behavioral Requirements:

  • Takes accountability and ownership.
  • Possesses strong willingness and drive to succeed.
  • Outstanding customer service skills.
  • Ability to work well within a team environment as well as possess the desire and ability to be a significant contributor to the team’s overall success.
  • Demonstrates a can-do and positive attitude.
  • Ability and desire to establish rapport with customers.
  • Experience multi-tasking in a faced-paced environment.
  • Excellent problem-solving skills.
  • Excellent oral and written communication skills.
  • Ability to maintain confidentiality.
  • Demonstrates enthusiasm and commitment to the position and values of the company.

Some additional highly recommended skills that could help you in this position:

  • PowerShell and/or VBS
  • Degree in computer science, management information systems or similar
  • Experienced in deploying OS installation via scripted, unattended methods, Sysprep, Acronis, Storagecraft and other imaging methods.

This is a Full time position and we are looking to hire a resource immediately.

If you are interested in hearing more about this opportunity and you meet the Technical Requirements outlined, please respond with a current Resume to scott@on-sitetechsupport.com

Are You Ready for Summer Rolling Blackouts?

Thursday, June 13th, 2013

The epidemic of power outages and “rolling blackouts” which nearly shut down California in the early 2000s may be returning. Back then, the culprits were unscrupulous energy providers like Enron and a poorly-thought out process of deregulation.  Now it may be “green” energy that is going to cause the problem.

At a special meeting of California energy companies and regulators held Feb. 26, Todd Strauss of Pacific Gas & Electric saw the possibility of state power blackouts emerging in 2013 to 2015.  The reason is that it has suddenly dawned on state power regulators that green power has resulted in a precarious lack of system flexibility in the state’s power grid.  Electricity systems need some surplus, so they can cover unexpected generator outages or transmission-line failures.  The surplus generating capacity doesn’t guarantee steady power flow. Even though California has a lot of plants, it doesn’t have the right mix: Many of the solar and wind sources added in recent years have actually made the system more fragile, because they provide power intermittently.

Southern California Edison, the majority owner of the San Onofre Nuclear Generating Station, decided last week to retire the troubled plant, citing mounting costs and uncertainty about when and if federal regulators would clear the way for the plant to restart.  With San Onofre offline, San Diego may very well face rolling brownouts again when there is not enough electricity to cover the grid.

Are You Ready for Summer Rolling Blackouts?

So, are you prepared for when the power goes out?

Do all of your critical systems, servers, network equipment have battery backups?

Do all of your battery backups have sufficient capacity to hold the servers up for at least 15 minutes?

Do all of your battery backups have the ability to shut the servers down properly in the event the power is off for more than 15 minutes?

If you don’t know the answers to these questions, give us a call at 619-717-8070 and we can let you know.

 

 

 

On-site Tech Support IS A FINALIST! SDBJ’S FASTEST GROWING COMPANIES 2013

Saturday, June 8th, 2013

 On-site Tech Support is proud to be recognized as one of the “100 Fastest-Growing Private Companies” by San Diego Business Journal.

This past week the San Diego Business Journal announced the top 100 finalists for their annual “100 Fastest Growing Private Companies” list. On-site Tech Support was named a finalist in this prestigious list that represents a wide range of San Diego-based companies from high tech to marketing and healthcare.

We attribute our continued rapid growth to our amazing driven team of experts, awesome clients, and our drive to provide outstanding service!  As a finalist, Thunder SEO will be featured in a special event supplement to be published in the San Diego Business Journal on July 15th. Thunder will also receive a certificate at the awards ceremony and a trophy if they have earned a position in the Top 10.

The awards ceremony will be on Thursday July 11, 2013 at Paradise Point Resort and Spa.

Each year, the San Diego Business Journal researches and publishes the list of the 100 Fastest-Growing Private Companies in the San Diego area.  This list uncovers San Diego’s top emerging growth companies. The San Diego Business Journal honors these companies by publishing the list and hosting an exclusive invitation-only reception and awards program to honor the winners and guests.  To be considered, organizations are required to have generated revenues in excess of $200,000 in 2010, the starting point for the comparison. The financial details of each organization’s business operations in 2010, 2011 and 2012 were reviewed. The information was extensively analyzed and verified by CPA attestations. Additionally, businesses were required to be San Diego-based, independent and privately held; but, not a division or subsidiary of another organization, public or private.

The awards ceremony will be on Thursday July 11, 2013 at Paradise Point Resort and Spa.

 

UPDATE****

We came in at #77, ahead of both other MSP’s on the list!

Bank of America Fraud

Wednesday, March 13th, 2013

I just received this email.  I have a Bank of America account yet I instantly know this was fake.

Here is what it looked like and how you can tell it’s fake.