Archive for the ‘News’ Category

Office 2010 – Free Upgrade

Wednesday, July 7th, 2010

Microsoft apparently reconsidered its upgrade policy, after announcing in January that upgrade editions would not be offered for Office 2010. The Technology Guarantee Program has some restrictions, however, so here’s the breakdown of everything you need to know to get your free upgrade.

Who is eligible for the Tech Guarantee?

To be eligible you have to purchase the complete Microsoft Office 2007 or single programs from the productivity suite between now and September 30, 2010. Purchases must be for a new copy of Office 2007 bought from Microsoft or an authorized reseller, and can be standalone purchases or bundled with the purchase of a new PC.

What are the deadlines?

You have to purchase and activate your copy of Office 2007 by September 30, 2010 to be eligible for the upgrade. You also have to request your Office 2010 Tech Guarantee upgrade by October 31, 2010.

What are the Office 2010 Tech Guarantee limitations?

This is a straight up trade. You only get one Office 2010 suite for every corresponding Office 2007 product. However, some versions of Office 2010 have added new programs, such as OneNote, that weren’t a part of the corresponding 2007 suite. you can see complete details below.

Also, you can only get 25 Tech Guarantee upgrades per person. Microsoft has this restriction to encourage users with larger needs to sign up for volume licensing deals.

There are no refunds for Office 2010 software ordered through the Tech Guarantee program.

What do I need?

When it comes time to redeem your Office 2010 upgrade you will need to know the date of purchase for your copy of Office 2007, your Office 2007 25-character Product ID and a Windows Live account (if you don’t have a Windows Live ID you will be prompted to create one). Microsoft also advises you to hold onto your receipt as proof of purchase for Office 2007, since Microsoft may ask for information from your sales bill.

How do I get my Office 2010 Upgrade?

You can download Office 2010 as soon as it’s commercially available in June. Make sure you’ve activated your copy of Office 2007, and then visit Microsoft’s Office 2010 Technology Guarantee Website to download the upgrade. You can also request a DVD for a fee if you prefer not to install your upgrade through the Internet. Microsoft hasn’t said how much it will cost to get the upgrade DVD.

How OnePlan Saved my customer $30,000

Monday, June 14th, 2010

It was a typical Monday, working in the office when I got a call from a contract customer.  She said that one of their high level employees was going to be termintated that afternoon and wanted me to come into the office the next day to change the passwords and lock the computers.  She said he wasn’t in the office so it wasn’t a rush.  I knew this employee had a company laptop so using the Live Connect function of Kaseya2 I clicked on the laptop to see what he was doing.  At first he was trying to access his 401K, then he started researching how to transfer his 401K, so at that point I had a good idea that he knew he was going to be fired.   The next thing he did was open his email and then open the company customer database. 

I knew this wasn’t going to be good.   There were over 75,000 customers in that database and he was trying to email them to his hotmail account.  Since i was a bit late to the game, I watched and waited until the email came in to the hotmail account and then went to work.  I already had the VNC window open, so when I saw a lull in activity I deleted the email, emptied the recycle bin and logged out of the hotmail account. 

Next I used one of the great features of K2 Live Connect – Remote Command Shell.  It gives a remote command shell without the user being aware of anything.  I changed all the passwords on the laptop and used the remote shutdown script in the Agent Procedures. 

Of course he tried to log back in, but since I changed thepasswords, his efforts were foiled! (it seems like an appropriate word) 

As of now we still do not have the laptop back, but the email has been deleted and as an added measure, I scheduled an automatic reboot every 7 minutes when the machine is on.

The Business Benefits of Outsourcing IT

Wednesday, May 26th, 2010

Outsourcing to On-site Tech Support can help you save money, increase efficiency and achieve your business goals.

Although large enterprises began outsourcing IT several years ago, many SMBs are still struggling to sustain an IT model that may not make good business sense. Some organizations maintain a substantial IT staff capable of handling workload spikes and emergencies, with the tradeoff of inefficiency when that staff sits mostly idle. Others keep a “lean” IT staff in order save money, leaving the organization vulnerable when issues surface unpredictably.

Either way, IT is not aligned with business goals. Rather than supporting business objectives, IT becomes a distraction from the core business focus.

Outsourcing IT can help solve this dilemma, but there remains a great deal of confusion as to what “outsourcing” really means. A lot of customers equate outsourcing with managed services, but managed services are just one element of the outsourcing concept. Outsourcing encompasses everything an enterprise IT department would do to ensure that mission-critical systems are ready to support business requirements, but at a fraction of the cost.

On-site Tech Support has developed a comprehensive outsourcing solution — designed specifically for SMBs — that combines managed services, on-site support and consulting services in a cost-effective and predictable monthly budget. On-site Tech Support’s all-encompassing solution touches every aspect of the IT infrastructure, from a business perspective as well as a technology perspective. Furthermore, On-site Tech Support serves as a trusted advisor for short- and long-range planning, budgeting and due diligence.

If IT is not a central part of your business model then it makes good business sense to outsource it. Outsourcing to On-site Tech Support replaces unproductive and unpredictable IT overhead with highly efficient and focused services bundled into one low, monthly budget.

CALL US TODAY TO SEE IF PARTNERING WITH ON-SITE TECH SUPPORT CAN SAVE YOU MONEY & INCREASE EFFICIENCY

(866)-220-0719

Missing Hard Drive Space on IBM Lenovo Laptop or Desktop??

Friday, April 23rd, 2010

Today I had a new issue with an IBM Lenovo laptop that I had not seen before. I got a monitoring alert that there was only 1% free space on the c: drive. When I opened My Computer it showed the C: drive as 48GB total space. I had just installed a new 250GB hard drive less than a year ago so I knew this wasn’t right. I downloaded Treesize from JAM Software to see where the space had gone. It too showed the total size of the hard drive as 48GB, but down at the bottom it showed a folder called RRbackup on the root that was locked!

I assumed this was where my “lost” space had gone so I ran c:RRbackup and it said it wasn’t available. Not to worry, that’s why we have Knoppix and Hirens.

Once booted off the CD I was able to navigate to c:RRbackup and delete it. I booted back into Windows and Viola! c: was showing the correct size and free space.

The problem is a program called “Rescue and Recovery” on IBM Lenovo laptops. You can also start the program from the start menu and delete old restore points but sometimes that doesn’t work. I have also heard that booting into safe mode (F8) will also allow you to find and delete the folder and data but I have not tested this.

If you need more help, please contact me via the contact info on this website.

Change DNS and WINS via Kaseya Script

Friday, April 9th, 2010

Today we phased out an older server and promoted a newer one to DC. Typically this is no problem. Once it’s complete, reboot all the workstations and they will find the new DHCP/DNS server automatically. In our case, all o f the workstations were statically assigned. Since I didn’t want to have to touch 60+ workstations, I wrote this Kaseya Script to take care of it for me. (more…)

The item cannot be displayed in the reading pane. . .

Thursday, March 25th, 2010

Let me start by saying this is the strangest issue I have ever seen. 

I guessing the reason you are here is because your Outlook won’t display your email messages and you searched for “The item cannot be displayed in the reading pane” and you want to know how to fix it. 

Specs:
IBM Lenovo Laptop
XP Pro
Outlook 2003
Exchange through Cisco VPN 

A new client has just signed a Managed Service contract for their servers, workstations and laptops. We installed our agents on all of their machines on a Friday. We installed our Managed Antivirus and Managed Backup solution (including offsite replication) and rebooted the machines, all but one, the Lenovo Laptop. We scheduled a script to prompt the user to reboot every 5 minutes, unfortunately it took them 3 days to reboot. It was then that the problem started. 

The agent for our Managed Services uses VNC so because of the time and location of the laptop we remoted in.  We could send/receive/reply to email messages however they would not open or display in the reading pane. Email messages would either not display at all or would show “The item cannot be displayed in the reading pane” error. If we double clicked the message to open it, it would be blank or would give an error message.  Our issue wasn’t limited to email or the reading pane. We couldn’t add contacts either. We could edit existing contacts, but not add new. The task list and calendar seemed to be unaffected.  OWA works perfectly fine.  

To fix this issue, we tried EVERYTHING listed below.  

(more…)

How to Remove the “Unread Messages” Notification From the Login Screen

Friday, March 12th, 2010

The Welcome screen is displayed by default on Windows XP Home Edition-based computers and on Windows XP Professional-based computers that are not members of a domain. Under your name on the Welcome screen, there is a hyperlink that indicates the number of unread e-mail messages. The hyperlink is displayed only if you have an e-mail client that is capable of updating the Welcome screen running on your computer. Currently, Microsoft Outlook, Outlook Express and Microsoft Windows Messenger support this feature.

This e-mail hyperlink is only displayed if the e-mail client that your computer is running populates the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail

You cannot disable this feature in the user interface, nor can you configure the Welcome screen to populate the unread message count from only a particular e-mail program. For example, you might not want your e-mail messages from UserID@hotmail.com displayed on the Welcome screen. To work around this behavior, you can set the permissions on the following registry key to read-only for the System account:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail

When the program tries to update the registry key as new mail arrives, it will not have sufficient permission to do so and the Welcome screen will not be updated. To do this:

  1. Start Registry Editor (Regedit).
  2. Navigate to the following folder in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail

  1. Right-click the UnreadMail folder, and then click Permissions.
  2. Click the System account, and then click to select the Deny check box for Full Control.
  3. Click OK.
  4. Quit Registry Editor.

Beware Hackers – We are exposing your secrets!

Wednesday, February 17th, 2010

Imagine this – you cannot send or receive emails for weeks because your email server has been hijacked! You may think you are immune to this scenario because you have reputable anti-virus software installed on your system. Unfortunately, you are operating on a false sense of security and hackers are praying that you keep thinking that way.

Here’s why…

You may have been told, and believe, that because they have anti-virus software and a software firewall, that your network is ‘secure.’ You have been misled. One of the more common stunts hackers pull is breaking through a software firewall to hijack a server. Once they gain access, they use YOUR server to send spam and viruses to millions of users – in a matter of seconds!

This is bad for two reasons:

  1. Your company’s server and email gets ‘blacklisted’, which means the big email delivery hubs (such as Google, Verizon, etc.) flag all of the emails coming from your server as dangerous and will not let them through. It could take days or weeks to get your company’s name cleared. In the mean time, you are without email.
  2. Your valuable clients, prospects and vendors (and anyone else in your contact list) start getting inappropriate ads and invitations to XXX-rated web sites from your company. Not good!

The best way to make sure this never happens to your business is to invest in On-Site Tech Support’s Managed Firewall. This investment in the security of your company is well worth the small price tag. Your company cannot afford to have a weak link in your network security that any hacker can break through. Let On-Site Tech Support start protecting you today!

Sign up for On-Site Tech Supports ‘Hacker-Prevention Security Audit’ (a $300 value) for FREE if you mention this post! We will come on-site and perform rigorous security checks on your current system to assess your risk of outside intrusion. While on-site, we will also:

  • Test your backups to make sure your data is safe and secure
  • Check your patches and other security maintenance to see if they are all up to date
  • Examine all software and hardware components for security vulnerabilities

Call 866.220.0709 or Click here to sign up.

Network Monitoring

Thursday, February 11th, 2010

Network Protection – Are you being too cheap?

Think back to the last time your server went down and you were not able to conduct business – Do you remember how frustrating that was? Or, maybe you experienced a virus or data-erasing disaster – Do you remember how difficult and expensive that was to resolve? In today’s business environment, there are very few business activities that do not rely heavily on your computer network, email and data programs. When any of these components work improperly, business grinds to a halt – and you lose valuable time and money!

With technology becoming ever more imperative to your business operations and hackers and viruses becoming more sophisticated about accessing your network, you simply cannot afford not to monitor the health and security of your network at all times. A network monitoring system is a great way for a trained professional to watch over your computer network system for slow or failing components, security breaches, and alarms that signify trouble is brewing. It can also detect signs that your backup solution is not working, that you are running out of space on the server, or that a firewall is not functioning properly.

The question is this – If network monitoring is so important, why aren’t more small businesses insisting that their IT service provider put a system in place?

  1. Lack of knowledge – The reality is that many businesses do have their systems monitored and the bigger and more sophisticated the business is, the more critical this becomes. Unfortunately, many IT providers that service small businesses do not know of or have the tools to provide monitoring services. As a result, many small business owners are not being offered this critically important service.
  2. Complacency – If it isn’t broken, why fix it? Please allow us to rephrase this in more realistic terms – If it isn’t broken, it eventually will be and it will cost valuable time and money! Remember, we do not wait to get robbed before we start locking our doors…we lock our doors to prevent a robbery. Network monitoring is an extremely important preventive measure that On-Site Tech Support utilizes to ensure that businesses do not get robbed of valuable time and money due to computer system failures.

Would you like to know how healthy, secure and reliable your network is? Sign up for On-Site Tech Support’s 30-Days of Free Network Monitoring for your entire office. You can see firsthand how secure and reliable your network is. There is no cost or obligation after 30 days and at the end, you will have a clear snapshot of:

  • The security of your network against viruses and hackers
  • How employees are using the Internet and email
  • If your backups are actually working
  • Any looming problems in hardware malfunctions, space issues, reliability, etc.

Call 866.220.0709 or Click here to sign up.