Archive for March, 2010

The item cannot be displayed in the reading pane. . .

Thursday, March 25th, 2010

Let me start by saying this is the strangest issue I have ever seen. 

I guessing the reason you are here is because your Outlook won’t display your email messages and you searched for “The item cannot be displayed in the reading pane” and you want to know how to fix it. 

Specs:
IBM Lenovo Laptop
XP Pro
Outlook 2003
Exchange through Cisco VPN 

A new client has just signed a Managed Service contract for their servers, workstations and laptops. We installed our agents on all of their machines on a Friday. We installed our Managed Antivirus and Managed Backup solution (including offsite replication) and rebooted the machines, all but one, the Lenovo Laptop. We scheduled a script to prompt the user to reboot every 5 minutes, unfortunately it took them 3 days to reboot. It was then that the problem started. 

The agent for our Managed Services uses VNC so because of the time and location of the laptop we remoted in.  We could send/receive/reply to email messages however they would not open or display in the reading pane. Email messages would either not display at all or would show “The item cannot be displayed in the reading pane” error. If we double clicked the message to open it, it would be blank or would give an error message.  Our issue wasn’t limited to email or the reading pane. We couldn’t add contacts either. We could edit existing contacts, but not add new. The task list and calendar seemed to be unaffected.  OWA works perfectly fine.  

To fix this issue, we tried EVERYTHING listed below.  

(more…)

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How to Remove the “Unread Messages” Notification From the Login Screen

Friday, March 12th, 2010

The Welcome screen is displayed by default on Windows XP Home Edition-based computers and on Windows XP Professional-based computers that are not members of a domain. Under your name on the Welcome screen, there is a hyperlink that indicates the number of unread e-mail messages. The hyperlink is displayed only if you have an e-mail client that is capable of updating the Welcome screen running on your computer. Currently, Microsoft Outlook, Outlook Express and Microsoft Windows Messenger support this feature.

This e-mail hyperlink is only displayed if the e-mail client that your computer is running populates the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail

You cannot disable this feature in the user interface, nor can you configure the Welcome screen to populate the unread message count from only a particular e-mail program. For example, you might not want your e-mail messages from UserID@hotmail.com displayed on the Welcome screen. To work around this behavior, you can set the permissions on the following registry key to read-only for the System account:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail

When the program tries to update the registry key as new mail arrives, it will not have sufficient permission to do so and the Welcome screen will not be updated. To do this:

  1. Start Registry Editor (Regedit).
  2. Navigate to the following folder in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail

  1. Right-click the UnreadMail folder, and then click Permissions.
  2. Click the System account, and then click to select the Deny check box for Full Control.
  3. Click OK.
  4. Quit Registry Editor.

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